Don't get me started. Or please do so.
I leased a new 2014 Fiat 500e with 62 miles on the odometer on June 24, 2014. Took the car out at 5PM, the car was back the next day at 8AM, with 80 some miles (round trip from dealer lot to my home). It wouldn't charge at home.
Service found that it had a wiring harness problem. Had that changed and also the dashboard because the included Tom Tom navigation unit would not fit in the cradle.
On Sept. 27, the Fiat 500e was back at the dealer for multiple problems. The car wouldn't get into gear, turtle "limited power", not charging, etc. It was out after they replaced some wiring and put a new engine in it.
So far, over 40 days for those two "hiccups".
Now it's 2015, and the car goes back in for 1 more week for turtle mode, they replaced the electric power steering module on column.
Back in December 2014, I had written a letter, return receipt required, to Fiat Customer Service requesting a repurchase of the vehicle due to being a lemon. California law states 30 days or more in the shop for any maintenance issue is considered a lemon.
Fiat received the letter on Dec. 22, 2014, explaining the times its been in the shop, how unsafe it is, etc., etc. I made multiple calls in January 20, 22, and 28, 2015, until finally they replied with a letter that they would look into the matter.
Fiat would send the matter over to their outsource company Impartial Services Group (ISG). ISG requested a copy of everything that I had already sent in the letter to Fiat. I was, literally, out of my mind. I told them to get that info directly from Fiat.
ISG replies that they can't do anything until I send them the stuff. I told them I was thinking of getting a lawyer involved so that I could get some resolution.
They hung up the phone and forgot about me.
Two days later I called Fiat and they automatically transfer me to ISG. ISG says 'forget you', you said you'd get a lawyer, we terminated the case number that Fiat gave us.
Talk about running for the hills at the mention of lawyering up. Chrysler and Fiat, you sure have a fuzzy, warm way of making customers feel inspired to buy more from you.
I didn't give up, this lemon kept giving me turtle problems, coming to a dead stop and charging problems. Finally on Feb 3, ISG is back on the case. Yeah, are you following the dates here? Almost two months since my initial letter to Fiat.
Now, ISG is only asking for a copy of the lease and the letter showing how much my lease payment is to Chrysler Capital. Like if they can't get this directly from Chrysler. Only makes me wonder who is the genius handling the information from Chrysler to ISG.
Feb. 4, and 13 come around, ISG playing around with the numbers, until finally Chrysler Capital sends them the information they need. :Banane39: :eyebrow: Really!?
They will pay back what I paid, taxes, fees, and the last 8 lease payments. Not one penny more.
Through out this whole ordeal, I kept reminding Fiat and ISG how unsafe this vehicle is. They did note it on their "case" information.
Now, January 21, 2015 comes around, and guess what?
I told you so, is not definitive enough.
Going home, after I make a turn from one street to another, the front left wheel comes off and goes flying. Sparks fly all over the left side, I thought the vehicle was on fire. You name it, it crossed my mind. Do I bail out, turn off the engine, try to steer to one side or just press on the brakes? I stayed in the car and pressed on the brakes while trying to regain control of the vehicle as it came to a stop on the right curb. I got out of the car faster than rabbit running away from a fox and went over to the curb. Didn't know if the car would explode or what not. After a few minutes, I come back and check everything. Car was laying on only 3 wheels, the front left wheel ended up on the other side of the street with all four lug nuts.
I then called Fiat Road Service. Guess what, Fiat also outsources this. My call is taken in Florida by an outsourced company. It takes about 40 minutes to get someone on the line. They say it'll take 90 minutes for them to send a tow truck. Enough is enough, I'm not chilling and tell them I'm going home, they can pick up the vehicle when they get here. I took high resolution photos of everything, car, wheel, lug nuts, brake disk, road scratch marks, etc.
Two hours later, the third party company that handles road service for Fiat calls and says I have to be with the vehicle for a towing company to pick it up. Something about no one will pick up if damages, etc. I tell them, I'm not going there until tomorrow, I've had enough, have a headache, body hurts, feel like crap. They say OK, 9AM Sunday is fine.
Lo and behold, at 6AM I get an automated call from Fiat Road Service. They are sending a tow truck at 7AM. I only slept like 2 hours, waking up every 15 minutes wondering about the 500e, etc. Well, I go to the vehicle and wait, and wait and wait. Called Fiat Road service and Fiat customer service several times, until the tow truck shows up at 830AM.
Remember that the vehicle is only sitting on 3 wheels, right? Now, the tow truck does not have a lug wrench to put the wheel back on. For those of you that don't own a Fiat 500e, you may not realize that these vehicles come with no spare tire and no lug wrench. So, they put the jack under the disk brake and that's how it's loaded unto the flat bed. Over and out, so I thought.
Next morning at 11AM, I call the dealer. There's no car. No one know about it. So, I contact Fiat customer service and Fiat road service to find out. They later tell me the tow truck is on its way to the dealer.
2 hours later, I call the dealer, they say the car was towed to the body shop that they work with, and don't know what's wrong with it? What? Really? And many other words that came to my mind but did not leave my lips.
I call the body shop, and they say, "so, who are you going to use for your collision insurance?" WTF, I think to myself. The dealer, apparently, had not fastened the lug nuts, or there was a massive disk brake/axle failure. I'm not paying for it, I tell them. So, get on the phone with Fiat and make it right. I'm paying for a vehicle that I can't use, it's unsafe, I told you so, and now I'm without wheels. I need a replacement rental until ISG, Chrysler and the gods that be, buy back the vehicle and settles this nightmare with me.
Next day, the dealer give me a rental in the mean time. Writes on the service receipt, "customer states left front wheel came off when making a turn".
By the way, I contacted Fiat customer service on Feb. 23, and sent an email to ISG on Feb. 23 advising them that new figures would need to be made, since the vehicle was involved in an incident, not of my fault. ISG replied, sorry to hear about that, let me get a manager and we will see what can be done.
So, what other options do I have? Anyone have any suggestions for this 500e from Hell, er, I mean Fiat.
Douglas L
Los Angeles, California
Fiat 500e Lemon